Walmart's Mobile Express Returns brings seamless, convenient experience

Walmart's Mobile Express Returns brings seamless, convenient experience

Reports estimate that as many as 30 percent of all online purchases are later returned and any hassle in doing so can be a major deterrent to consumers considering shopping online. Kohl's, for example, has agreed to open its doors to Amazon, promising to fulfill the internet giant's returns at more than 80 of Kohl's department stores.

Earlier this year Amazon launched what it calls "returnless refunds", a policy that enables Amazon or third party sellers to offer a refund without taking back an item that may be expensive to ship and hard to resell. After initiating the return there, they can bring the item to the store, scan a barcode using their phone, and drop the item off with an employee in an express lane at the customer service desk. Once the customer hands over the unwanted item, they will be credited the purchase price as soon as the next day.

U.S. retailer Walmart had announced that it is simplified its return process with the launch of its new Mobile Express Returns service.

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The larger grocery retailer in the USA has also said that it is expecting to add another 1,000 locations for shipping grocery orders made online during its 2019 fiscal year.

Walmart's trying to make its return process as speedy as possible.

Returns remain a huge area of competition for the country's two biggest online retailers.

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The company said the whole process should take about 35 seconds or fewer. This offer will initially be available only on select household items, such as shampoo and color cosmetics, but will expand over time to include more products. Nearly one-third of items ordered online are returned, compared with just 8 percent of things bought in physical stores, according to Optoro Inc., which works for Wal-Mart's e-commerce unit to process returns.

The reinvented return service continues Wal-Mart's efforts to make shopping more convenient for customers by integrating its vast network of physical stores with growing digital capabilities. Other products, including those that can not be reuse by the store once they have been opened or damaged, are expected to be added over time. Meanwhile, Target has expanded its next-day delivery services and rolled out new digital features. Come December, items that Wal-Mart would otherwise discard if returned may be kept, whilst refunds will still be provided.

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